FAQs

You should be able to book an appointment up to 2 weeks in advance, this helps you arrange a time that is most convenient to you.

We also hold back a number of appointments each day for those of you who need to seen very soon.  These appointments are not there for routine follow-ups with your usual doctor but specifically for urgent need.  This ensures that no-one who needs to be seen is kept waiting too long.

If you want to see a specific doctor we would encourage you to make an appointment as far in advance as possible, we cannot guarantee which doctor will have appointments available on the day or even which of our 3 sites will have an appointment available.  Some of our doctors only work part time and so their appointments are even more limited. 

Our reception teams will be able to advise you whether or not there is a nurse who could help you.  Our nursing team is very experienced and well qualified, they can deal with many health issues that used to necessitate a doctor's appointment.

Our reception teams are very experienced and are happy to give advice on which member of our Healthcare team would be the most appropriate for you to see.

You may find that you are advised to see a Nurse rather than a Doctor - we have a team of nurses with specialist skills and two of them can prescribe.  Two of our docors are part time (Dr Griffith and Dr Hunter) and so it can be difficult to arrange to see them at short notice.

On some days there is more demand that others, your co-operation is very much appreciated when we try to identify your need as urgent or routine on those days.

If you are feeling unwell and cannot wait until the surgery is open again then you must telephone the Out of Hours GP service on 0845 056 8060 which will connect you to the emergency service; someone there will be happy to help you.

This service is commissioned by Selby & York Primary Care Trust through TENYAS (Tees, East & North Yorkshire Ambulance Service). It is also available on weekends and Bank Holidays.

For serious and emergency treatment you should attend A & E.  Life threatening conditions can be transported via the 999 ambulance service.

For routine enquiries you must wait until the surgery opens again.  Telephone lines are open from 08:00 to 18:00 Monday to Friday.

Contact the Health Visitor Team, which is based at Clementhorpe Clinic, on (01904) 724457.

Contact their office by telephoning (01904) 627635.

Unfortunately they are no longer based within our surgery and so we are unable to pass any messages on to them.

Monkgate Health Centre
31-33 Monkgate,
York
YO31 7WA

Tel: 01904 725401

If you are looking for an NHS dentist in the York area then you should register with the Dental Waiting List by leaving your name, address (including postcode), date of birth and contact telephone number.

You can write to them at:

NHS Dental Waiting List,
FREEPOST,
NEA13107,
York. YO31 7ZX,

telephone them on 01904 724107, or if you prefer you can email them at

 nyy-pct.DentalRegistration@nhs.uk

or you can register on line at www.nyypct.nhs.uk

The dental service will contact you direct when a place becomes available.

We undertake to provide repeat prescriptions within 2 working days of receipt of your request.  There is a collection box in the reception area at each of our 3  sites where you can leave your requests. 

Repeat prescription forms are available if you have lost your request slip (right hand side of your last prescription). 

This service is ONLY avaialble for medication that you have received from us.  You may be asked to make an appointment with the Doctor before your prescription can be issued.

We require this information in order to trace any of your medical records held in the UK. If you have lived in the UK before - even for a short period of time, or many years ago, and you registered with a GP then you will have an NHS (national health service) number.  The local Family Health Services (FHS) have to find the correct NHS number to allocate to your registration with us. 

If you do not give us full details and the FHS find a suitable match then your registraiton with us will not be processed until you provide us with the correct information.  Once your registraion has been processed then your previous medical records will be forwarded to us.

In theory you can.  However, because your GP is being paid by the Department of Health to provide your healthcare, the expectation is that you will attend that GP for all non- emeregency treament - this will include coughs, colds, contraception advice, asthma follow-ups, medication requests etc.  The regulations do not allow us to treat students as "temporary residents" because the 30 weeks of term time is more than half the year.  Your "home" GP can see you as a "temporary resident".

We can, therefore, only treat health problems that would not safely wait until the next appointment available at your own GP practice.  Any on-going hospital treament should still be funded wherever that has been arranged in this country and we are able to refer patients requiring hospital treatment to any NHS hospital in the country.

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